Our general conditions are valid for all sales contracts between IVM&CO SPRL and the customer. IVM&CO SPRL reserves the right to modify the terms and conditions at any time without the need to inform the customer personally.
1. Identification
IVM&CO SPRL N° d’identification TVA: BE 0677.948.737Exclusive Distributor for FRANCE and BENELUX
2. Price offers and product information
The information provided on our website and on all of our product sheets is created with the greatest care and may change without notice. We are not responsible for any errors or incorrect information. All rights reserved. All quotes given to our customers indicate a validity date, until the day the price is valid. After this date has expired, prices may change for any unforeseen reason. All prices are indicated in Euro excluding tax (Belgian VAT of 21% if applicable).
3. Livraison
The product is the property of IVM&CO SPRL until full payment for the goods. After full payment received, in accordance with the given price offer, ownership of the product is transferred to the buyer and the order will be sent to the delivery address given by the buyer from our head office avenue rogier 351, 130 Brussels, Belgium. Unless otherwise agreed, buyer is responsible for shipping costs. IVM&CO SPRL cannot be held responsible in the event of delays in delivery times caused by the transport company or other customs procedures. For international deliveries, we will include all necessary documents for export. IVM&CO SPRL cannot be held responsible for customs issues.
4. Return policy
After receiving your order, we ask that you please check the contents of your delivery immediately and contact us immediately in the event of damage or loss. We suggest, before you decide to return a detector, call our service center (+32 484/ 67 66 25) Do not ship items without contacting us in advance. You may risk customs issues, unexpected charges or transportation problems that could have been avoided by contacting us beforehand.Material Used: Detection devices cannot be returned without any valid reason. However, we give the possibility within 14 days of receipt of the material to return your equipment after speaking to our professional staff and you will get the possibility of receiving a 70% credit (device must be without technical defects and in perfect condition) towards the purchase of another detection equipment from our product range. This offer does not apply to merchandise purchased as a special offer or promotional items. After these 14 days, a return of a product is no longer possible.Defective Products: If you believe that your equipment has a technical fault or is not functioning properly, please contact our customer service before sending goods. Our trained staff will help you find out where the problem is located and could resolve the problem immediately over the phone or give a quick solution for your particular case.
5. Garantie
All new products come with a 2 year manufacturer’s warranty. Warranty conditions may vary for used equipment as well as demonstration devices. The warranty period will begin on the date indicated on your purchase invoice. During this warranty period, the repair of your equipment is free. The owner of the equipment is responsible for shipping the goods at his own risk. The warranty will expire if a device or its accessories have been opened without authorization by someone other than the personnel of IVM&CO SPRL, manipulations or changes made by someone other than the personnel of the supplier’s factory. The warranty does not cover improper use of the equipment or damage caused by external force or falling. In this case, you are free to send your material to r repair anyway. After a complete check of your detection equipment by IVM&CO SPRL specialists, you will obtain an estimate of the repair costs.
6. Intellectual property
All text, comments, videos, illustrations and images displayed on this site are protected by copyright worldwide and may not be used by others without permission. Any total or partial reproduction of this site is strictly prohibited.
7. Privacy Policy
Information collected
IVM&CO collects, uses and stores information about you when you visit our websites. You may choose to provide us with this information (name, email address, business information, mailing address, telephone number or other information) to access protected information on our websites. You can also ask us to contact you after your visit. If you choose to become a member of the IVM&CO Community, you may provide us with additional information such as a photo, your profiles on social networks, your areas of expertise or other information. We may combine certain publicly available information about the company you work for with information you provide to us. IVM&CO or IVM&CO service providers We can study your activity, interactions, preferences, transactional data and other information related to your connection or computer (such as IP address) and relating to your use of our websites and services. We may also use log files, cookies and other similar technologies to collect information about the pages you visit, the links you click and other actions you may take when you access our websites, services or emails. For more information about our use of these technologies and how you can control them, see the “Cookies and similar technologies” section below. We may collect and store this information and associate it with other personal data information that you are likely to provide to us.
Données client
As part of the services offered by IVM&CO, customers may be required to upload data to our servers. IVM&CO undertakes not to share or communicate such data, unless expressly mentioned in the contract between IVM&CO and its client or by legal obligation.
Use of personal data
IVM&CO uses the information collected in order to:
- Make the IVM&CO websites available to you as well as the support you may need
- Answer your questions and requests
- Diagnose technical issues affecting a website
- Send you information that we think may be of interest to you, such as announcements, newsletters, training materials and upcoming events
- Send you administrative information such as notices about our products, services or changes to our policies
- Understand how our websites and services are used
- Personalize your use of our websites and present you with products or features that match your interests
- Prevent, detect, reduce and investigate fraudulent or illegal activities
- Finally, take any actions described to you when we collect information.
Divulgation
IVM&CO does not share, sell, rent or exchange with third parties personal information collected through its websites for advertising purposes or otherwise than as defined by this confidentiality charter. IVM&CO may share information with third party service providers that we use to provide services on our behalf. These third party service providers may use the information we provide to them only in accordance with IVM&CO’s requests and instructions. IVM&CO may share information with third parties who resell IVM&CO services and/or who provide value-added services, such as payroll outsourcing, tax declarations or other administrative services as part of our offers to SMEs. The IVM&CO offer intended for SMEs is designed designed to meet the needs of companies with fewer than 1,500 employees. IVM&CO may offer, individually or jointly with third parties, webinars, downloadable white papers or other services related to IVM&CO offerings or services. We may share your contact details and your interest in these offers or services with third parties so that they can communicate with you. In certain special cases, IVM&CO may disclose certain information, when we are convinced that it is necessary to: (a) comply with legal obligations or comply with legal procedures, (b) protect and defend our rights or property, (c) enforce the general conditions of use of the website or (d) act in order to protect the interests of our users or other parties. If IVM&CO is subject to a transaction, in the form of a merger or acquisition by another company or all or part of its assets are sold, your personal information collected through our websites may be among the assets transferred. A notice will be posted on our websites for 30 days following the occurrence of any such change affecting ownership or control of your personal information.
Cookies et technologies similaires
Les cookies sont de petits fichiers texte que nos sites Web demandent à placer sur le disque dur de votre ordinateur. Si votre navigateur est configuré pour accepter les cookies, il ajoute ce texte à un petit fichier. Nous n’utilisons pas les cookies pour lire d’autres informations contenues sur votre disque dur. Nous utilisons la technologie des cookies pour authentifier votre accès à différentes zones de nos sites Web, connaître vos centres d’intérêt, permettre l’analyse du trafic Web et adapter nos contenus selon vos préférences. Vous pouvez configurer votre navigateur afin qu’il refuse les cookies, ou qu’il vous avertisse avant de placer un cookie. Si vous désactivez les cookies, il est possible que certaines zones de nos sites Web ne fonctionnent pas correctement, voire pas du tout.
Nous utilisons des balises Web ou des fichiers GIF transparents, qui peuvent se trouver sur nos sites Web et dans nos messages et qui sont généralement utilisés conjointement avec des cookies, pour nous aider à gérer notre publicité en ligne et mesurer son efficacité, identifier nos utilisateurs et analyser notre trafic. Les balises Web peuvent également nous aider à déterminer quelles publicités sont les plus efficaces en nous indiquant si nos pages Web, nos e-mails ou nos publicités ont été visualisés ou cliqués.
Les informations que nous collectons par le biais de ces technologies sont anonymes. Nous sommes également susceptibles d’utiliser d’autres technologies semblables aux cookies et aux balises Web telles que le stockage local HTML5, des objets partagés locaux, des balises et des scripts. Ces technologies sont utilisées à des fins similaires aux cookies et balises Web. Elles peuvent fonctionner dans l’ensemble de vos navigateurs; dans certains cas, leur utilisation et leur suppression nécessiteront des étapes supplémentaires en dehors du paramétrage du navigateur. Avec nos partenaires tiers, nous utilisons ces technologies pour permettre l’accès à certaines fonctionnalités de notre site, pour afficher des publicités basées sur votre navigation Web et/ou pour stocker des informations et préférences relatives aux contenus. Les différents navigateurs peuvent mettre à disposition leurs propres outils de gestion afin de supprimer ces technologies.